Elmfield Clinics
Missed appointments were costing a clinic group hundreds of thousands a year. Forecasting and reminders brought the rate down by a third.
Healthcare
- -34%
- Missed appointments in nine months
- 6.8%
- Current rate, down from 10.3%
- 6
- Clinics, one shared view
The challenge
Elmfield Clinics lost more than one appointment in ten to no-shows. Each missed slot cost money and kept someone else waiting. Managers knew the problem was bigger on some days and in some clinics, but had no way to see where.
What we did
We joined three years of booking data with anonymised patient and weather information, held entirely inside Elmfield’s own cloud account. Our data scientist built a model that gives every booking a risk score, and we explained which factors mattered most.
Clinic managers now get a weekly view of where the risk sits. The front desk prioritises reminder calls for the highest-risk bookings, and double books carefully where the model is confident.
The result
The missed appointment rate fell from 10.3% to 6.8% in nine months. Waiting times dropped, and staff say they spend less time on the phone chasing people who were never going to turn up.
Elmfield Clinics is a fictional client created for this demo site. All figures are illustrative.
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